We welcome patients from all walks of life and we hope the service you receive from us will reflect how much we embrace and celebrate diversity.

To register with us…  

• Before you come to the surgery, bring with you TWO pieces of identification: 1) a photo ID and 2) a utility bill or bank statement that shows your name against your address which is within 3 months of your presentation.  This applies to anyone else you wish to register too (including children).  We CANNOT register you without these documents.  

• In the surgery, come to the reception area: ask for a registration form and present your ID documents.

• Fill out a New Patient Registration Form – download registration form here or you can fill one out in the surgery.

• At the time of registration, also consider signing up for ONLINE access to your records (where you can book and cancel appointments online, order repeat prescriptions etc) and for our TEXT MESSAGING SERVICE where you can get reminders of things like your appointment.

• Once you have registered with us, and providing you are 16 years of age or older, we strongly recommend you attend a new patient health check. This helps us record various information that may help us to help support you and identify any problems early.

Updating your personal details

• Have you changed your address?

• Is your Date of Birth wrong?

• Have your changed your name by Deed-Poll?

• Perhaps your name has changed through marriage?

Whichever of these it is, you must come in to enable the changes to be made.   HOWEVER, if you have already a username and password to access to our online medical system (SystmOne) – then you can do it online through that portal.

Update Your Details Online via SystmOne

If you are not a registered user of our online medical system (SystmOne), then we know it is a little inconvenient you having to come into surgery to change your details.  

We cannot accept email or other electronic notifications of a change of some personal detail simply because of the high risk of anyone being able to do that.

However, on the brighter side, changing one’s personal details is an infrequent occurrence.  We are also sure that you would rather have the added peace of mind from the higher security coming in to change your details offers.

Oh… and don’t forget to bring in some identification and proof of change – passport, driving license, marriage certificate – you get the idea.

Moved home?

• Please let us know as soon as possible.
• Remember, you can change your address online via our online medical system, SystmOne, but you must have a username and password set up to use this system.
• If you do not have access to SystmOne, then you will have to come into the surgery.  Bring some documentation:  your photo ID (passport , for example) and details of the new address (on a letter or utility bill).
• Our catchment area is BD2, BD3, BD10 or BD18 to the top of Carr Lane/Low Ash School and Thackley corner.
• If you’re new place of residence is still within our catchment area, then you are entitled to the full set of services from us as you had before.
• If your new residence is outside of our catchment area:
  • You can still remain registered with us.   However, in doing so, you must then accept that our health staff will not come out to you for any home visits (because you would be too far away).  We are okay for you to remain registered with us providing you are happy to accept always coming to us.  Please come in to reception to talk about this.
  • In this situation, should you ever require a home visit, what you would need to do is register as a ‘temporary patient’ with a nearby practice who would then be obliged to do a home visit if they agreed with the clinical need for one to be done in the first place.