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NHS GP surgery in Eccleshill, Bradford
Welcome to Ashcroft Surgery
Friendly NHS care for you and your family. Most things can be done online, without waiting on the phone.
Contact us
01274 612 279- Monday to Friday 8am to 6pm
- Thursday reception closed 1pm to 3pm for training
- Weekends and bank holidays Closed - call NHS 111
A simple guide
Who should I contact?
Think of it like sorting post: the most urgent letters get opened first. Match how unwell you are to the right service below.
How urgent is your problem?
Life-threatening: chest pain, stroke signs, severe breathing trouble, heavy bleeding, unconscious
Or go straight to A&E. Do not wait or fill in a form.
Cannot wait, but not life-threatening: you need medical help today or tonight
Free, 24 hours a day. Or call us before 10am for a same-day duty doctor.
Routine: an ongoing problem, a new problem that can wait a few days, or paperwork
Or call us after 10am on 01274 612 279.
Minor illness: coughs, colds, rashes, aches, tummy upsets, medicine questions
Expert advice with no appointment needed. Often the fastest option.
Urgent and emergency help
Call 999 now if someone has:
- signs of a heart attack, like chest pain
- signs of a stroke, like face drooping
- severe difficulty breathing
- heavy bleeding that will not stop
- a seizure, or is unconscious
Need help today, but not a 999 emergency?
Use NHS 111 online or call 111. Free, 24 hours a day, every day.
In a mental health crisis, call First Response on 0800 952 1181. Open all day, every day, all ages.
Do it in a few clicks
How can we help you today?
Pick a task below. Each page tells you what to do, step by step.
Appointments
Book, change or cancel. Urgent same-day help explained.
Telephone advice
Ask for a phone call back from a doctor or nurse.
Home visits
For housebound patients too unwell to come in. Ring before 10.30am.
SMS & online access
Get text reminders and manage your care online.
Prescriptions
Order repeats online. Ready in 2 working days.
Sick notes & letters
Request fit notes, medical reports and letters.
Test results
Bloods, x-rays and scans. When and how to get results.
All our services
Clinics, physio, wellbeing team and much more.
Skip the phone queue
Do it online, in your own time
PATCHS - contact your doctors online
Ask about medical queries, sick notes, test results or letters.
Get advice and treatment by the end of the working week.
First time? Create your PATCHS account once, then log in any time.
Do not use PATCHS for urgent medical problems. Use NHS 111 instead. In an emergency, call 999.
NHS App and SystmOnline
You may be able to use these to:
- order repeat prescriptions
- view parts of your GP health record
- see some test results, where available
Get the NHS App or log in to SystmOnline.
Download the NHS App from the App Store (iPhone and iPad) or Google Play (Android).
To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.
What happens after you send a PATCHS request?
-
You fill in the form
Tell us what's wrong in your own words. It takes a few minutes.
-
Our team reads it
A GP or trained team member reviews every request during opening hours.
-
We match you to the right help
That might be a GP, nurse, pharmacist, physio or another service.
-
We contact you
By message, phone call or an appointment, usually within the working week.
Get help faster
You don't always need a GP
Other NHS professionals can often help you sooner. Try these first and skip the phone queue.
Your local pharmacy
Expert advice on medicines and minor illness. No appointment needed.
First contact physiotherapist
Muscle, bone or joint problem? Book directly, no GP needed.
Call us: 01274 612 279
Minor eye conditions (MECS)
Red, sore, dry or watery eyes? See a local optician directly.
Calling the surgery
The best times to phone us
Urgent same-day problems and duty doctor requests only, please.
Home visit requests, if you are housebound and too unwell to come in.
Everything else: routine appointments, test results and general queries.
| Monday to Wednesday | 8am to 6pm |
|---|---|
| Thursday | 8am to 6pm Reception closed 1pm to 3pm for staff training |
| Friday | 8am to 6pm |
| Saturday and Sunday | Closed |
| Bank holidays | Closed |
When we are closed, use NHS 111 online or call 111. In an emergency, call 999.
Evening and weekend appointments
Extra appointments with a GP, physio, nurse or health care assistant nearby.
- Weekday evenings, 6.30pm to 9.30pm: Shipley, Picton and The Ridge medical centres
- Wednesday evenings, 6.30pm to 9.30pm: Moorside Surgery
- Saturday and Sunday, 10am to 1pm: Picton Medical Centre
To book, call us on 01274 612 279.
Everyone is welcome here
Help in your language and format
Good care starts with understanding each other. Tell us what you need and we will arrange it, free.
British Sign Language (BSL)
BSL users can contact us through a live video interpreter.
The service is InterpretersLive!, provided by Sign Solutions. It is free to use.
Connect to a BSL interpreter now
Available 7 days a week. [Confirm service hours with West Yorkshire ICB before publishing]
Spoken language interpreters
We can book an interpreter for your appointment, free. Just tell reception when you book.
Appointments with an interpreter may take a little longer. That is fine.
Accessible formats and hearing support
Ask us for letters and information in large print or easy read.
A portable hearing loop is available at reception.
Local help, no GP referral needed
Support for life's tougher moments
You can contact all of these services yourself, for free. They are here to help, not judge.
Feeling low, worried or stressed
Guide-Line, 12pm to 12am daily: 01274 594 594
Talking Therapies (16+): 01274 221 234 or bdctalkingtherapies.nhs.uk
Young people's mental health
Chat online with a counsellor, read articles or keep a journal.
Worried about abuse or neglect?
Report a concern about a child
Report a concern about an adult
In immediate danger? Call 999.
Domestic abuse
Survive and Thrive: 0808 2800 999
Sexual violence support: 01274 308 270 or text 07435 752 975
Alcohol support
Our alcohol worker runs a clinic every Tuesday morning. Call us to book.
New Vision Bradford: 01274 296 023
Money, debt and benefits
Citizens Advice: 0344 245 1282
A benefits advisor visits the surgery. Ask reception to book you in.
More than medicine
Our wellbeing team
Wellbeing worker (social prescriber)
Help with weight, stress, low mood, loneliness, exercise groups, carer support and more.
Book via 01274 612 279
Living Well advisors
Free, friendly support to start healthy lifestyle changes.
Medication review
On lots of medicines and unsure what they are all for? Our pharmacy team can help.
Trusted advice, day or night
Health information for every stage of life
Tell us what you think
Compliments, complaints and suggestions all help us improve.
We aim to reply to emails within 7 days. Please do not email about prescriptions, appointments or medical advice.
Get involved
Join our Patient Participation Group (PPG). We meet about twice a year.
Help shape the practice for your community. Come and go as you please.