ashcroft surgery,

Newlands Way, Eccleshill, Bradford, BD10 0JE, West Yorkshire, UK

Useful Numbers

  • CALL 111 –  open 24 hours for help with medical problems of short duration and sudden onset
  • ANY LOCAL PHARMACIST for good advice about medicines, minor illness
  • DISTRICT NURSES: 01274 256 131 for wounds, dressings, elderly people
  • HEALTH VISITORS: 01274 221 223 for advice about babies and children
  • MIDWIVES: 01274 623 952 if you’re pregnant
  • National Coronavirus Support Line 0333 880 6619

Bereavement Protocol: for those who have lost a loved one


  • Doctor:   Dr Sanah Ishaq
  • Nurse: – 
  • Admin:  Vicky O’Shea


21st July 2022


21st July 2023

The Policy/Protocol

This webpage provides information for doctors, nurses and admin staff some guidance on what to do for relatives who have lost a loved one.   People who have lost a loved one go through a very difficult time.  It takes time for a person to accept the lost of a loved one and adjust to life without them.   It is a sad time and often the people left behind suffer greatly.   This difficult period of readjustment is called the bereavement period.

  • The aim of this protocol is to show them that we care and that we are here for them if they need us.  Our doors are open!
  • It also gives them resources and organisations who they may want to contact themselves to make the bereavement process easier and smoother.
  • And finally, we hope it will enable us, as a surgery, to pick up those people who have an abnormal bereavement reaction, help them as best as we can and get their lives back on track.
Thing for Admin Staff to do…
  1. The first thing to do is to try and identify the health care professional personally involved with the deceased in last few months of their life.  To do this, look back in the patient medical records:  which doctor or other health professional seemed to have most contact with the deceased in the last 3-6 months?  If a single person cannot be identified, then liaise with the doctor to whom the deceased was registered to.
  2. If a request has come through for a death certificate, always ask if a cremation certificate  is required too.   If you are liaising with relatives, please remember to be as sympathetic as you can.  Remember, the relatives have just lost someone they loved dearly – how would you feel?
  3. Assign the death/cremation certificate to the home visit screen and assign the doctor.   If the doctor is not available on the same day, find out whether the certificate can wait until the doctor is next back in the practice.  Clearly, if the doctor is on annual or study leave, the task may need to be assigned to another doctor.  Liaise with the emergency doc for that day.
  4. The death/crem certificate should be ‘sorted’ within 72 hours of the death – HOWEVER: the earlier, the better.  Try and do your personal best to coordinate all of this so that we do not add to the family’s distress.
  5. Pass the deceased person’s details onto Carole Middleton.   Carole will email all the doctors to inform them of the death.  She will also produce a ‘Sympathy’ card from the practice.   This will be signed by the health professional most involved in the last few weeks of the patient’s life.
  6. Here is a patient information webpage about bereavement that your can refer family, relatives and friends to:
The Practice Sympathy Card
  1. The envelope should be addressed as follows:  To: the relatives/carers of <NAME OF DECEASED>, <ADDRESS OF DECEASED>, Bradford, <POSTCODE>
  2. Please take extra care in the situation where there is more than one patient on our list with similar names.   Adding the deceased’s date of birth (e.g. 21.2.43)  to the top right hand corner of the envelope may help prevent errors.
  3. Place card in envelope, BUT DO NOT SEAL
  4. Place card in doctor pigeon hole for signing.   If the appropriate doctor is not here, see who else has been involved from they surgery – our practice nurse, district nurses, health visitors and so on.
  5. STOCK TAKING: If there are less than 10 empty bereavement cards left in the box, PLEASE inform Pam Brown ASAP (she will arrange for more to be ordered). Order = 50 cards at a time
Things for Doctors & Nurses to do…

 Please sign the card and PRINT your name & position so that the relatives know who you are.  Write a personal comment if you wish (e.g. ‘One thing that I will always remember about Agnes is how she could always make me smile’) .  Place card back in envelope and seal.  Hand the card back to reception person to be sent off.

You may wish to consider phoning or visiting the relatives – especially if you think that there is a high risk of an abnormal bereavement reaction (see the assessment tools below).  If there is a high risk of this, please remember to discuss this with others – other doctors, the multidisciplinary practice meeting and so on.   If you do decide to visit – on each visit subtly assess for a referral to a specialist bereavement team.

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