ashcroft surgery,

Newlands Way, Eccleshill, Bradford, BD10 0JE, West Yorkshire, UK

Useful Numbers

  • CALL 111 –  open 24 hours for help with medical problems of short duration and sudden onset
  • ANY LOCAL PHARMACIST for good advice about medicines, minor illness
  • DISTRICT NURSES: 01274 256 131 for wounds, dressings, elderly people
  • HEALTH VISITORS: 01274 221 223 for advice about babies and children
  • MIDWIVES: 01274 623 952 if you’re pregnant
  • National Coronavirus Support Line 0333 880 6619

Grievance Procedure for Staff (relating to their employment)


  • – – –


  • Doctor:   Dr Sudhir Krishnan
  • Nurse: – 
  • Admin:  Claire Revitt & Carole Middleton


20th June 2019


June 2020

The Policy/Protocol

  • If an employee has a grievance relating to their employment, the employee or their representative should first raise the matter with the Practice Manager or a Partner.  The matter and any discussion arising from it will be recorded.
  • If the grievance remains unresolved the employee has the right to raise the matter at a special meeting of the doctors and Practice Manager and her/himself.  This shall be convened within ten working days of an employee making such a request (providing all partners are available) – the purpose of which is to allow all parties to put their case.  The matter, and any discussions arising from it, will again be recorded.
  • If the grievance still remains the employee has the right to raise the matter at the next meeting of the Doctors and Manager, following the special meeting above.  The matter, and any discussions arising from it, will be recorded.
  • If agreement is still not reached the matter shall be referred to an independent arbitrator who shall be A.C.A.S.

Additional Notes

  • At all the stages the employee is entitled to be represented by a Trade Union Official or representative of his/her choice.
  • Once the grievance has been registered at stage 1, then the status quo shall apply until the matter has been satisfactorily resolved.

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