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ASHCROFT LEADS
- Doctor: Dr Ramesh Mehay (Data Protection Officer)
- Nurse: –
- Admin: Claire Revitt (Data Controller) & Pam Brown (Data Protection Officer)
DATE REVIEWED:
20th June 2019
DATE OF NEXT REVIEW:
June 2020
The Policy/Protocol
Please note: this protocol covers medical insurance reports, patient letter requests and any other medical reports
Frequently Asked Questions (FAQs)
- Obtain the request from the patient in writing, along with their written consent
- Payment must be agreed with patient and collected at the time of the request (for patient request letters, do not progress to step 3 until payment collected)
- Pass onto the nominated administrative staff member, who will log this and allocate evenly to all doctors irrespective of whether they are working that day
- Inform patient that the letter should be ready within 4 weeks
- If a staff member is not working for 5 or more consecutive working days, please do not allocate any reports until they are back at work.
- All partners and salaried GPs can be allocated reports.
- GP registrars can be allocated reports once their trainer has given confirmation. Please ask their GP trainer first.
- All other GPs (including locum GPs), should not be allocated reports unless confirmed by the practice manager.
- If a patient requests a letter, please signpost the patient to the reception, who will go through the protocol above. Do not take the forms from them.
- Doctors should aim to have completed report within 2 weeks in general, but ensure that the report is completed within 4 weeks.
- Please return the completed reports to the named administrator.