- Access to Patient Records
- Aggressive, Angry and Difficult Patients
- Alcohol, Drugs & Staff
- Ambulance options & NEWS-2 scoring
- Annual Leave, Sick Leave & Other Absence Policy
- Answerphone message
- Appointing Practice Staff – recruitment and selection policy
- Areas of Responsibility
- Bereavement Protocol: for those who have lost a loved one
- Blood & Test Results Protocol – requesting & actioning blood results, x-rays, scans and other tests
- Building Security, Risk Assessment, Repairs & Faulty Equipment
- Bullying & Harassment Policy
- Cervical Screening Programme
- Chaperone Policy
- Chronic Disease Management
- Complaints, Comments & Suggestions
- Consent
- Continuity of Care
- Cremation Forms and Fees
- DBS checks on staff
- Dealing with DNAs (Did Not Attend / Non-attenders)
- Disaster planning and Business Recovery plan
- Doctors Bag – equipment and drugs
- ECGs – for nurses
- EMERGENCIES & URGENCIES
- Emergency Doctor Protocol
- Equality, diversity, dignity & respect (non-discrimination policy)
- Fees for registered patients
- Fire Policy
- Firearms
- Fraud Prevention @ Ashcroft
- GDPR – Data Protection & Privacy of our Employees
- GDPR – Data Protection & Privacy of our Patients & Users
- GP Services to Our Own Staff
- Grievance Procedure for Staff (relating to their employment)
- Health & Safety Policy
- Home Visit Protocol
- Immunisations and TRAVEL Vaccinations
- Induction Programme for New Staff
- Infection Control Policy- needlestick injury, human bites & spillages (blood, vomit, faeces, urine) etc
- Infectious Disease Outbreak (Emergency measures)
- Information Governance – information data protection, confidentiality and other legal matters
- Medication (prescriptions) – acute & repeats
- Medicine Stock – ordering, handling and storing
- Medico-legal matters
- Mortality & New Cancer Diagnosis Review Meetings
- Non-visible Haematuria Pathway
- Occupational Health – caring for our staff
- Out of Hours (OOH) Notifications – what to do with them (admin staff)
- Palliative Care MDT Meetings
- Practice Staff Appraisal & Learning Plans
- Pregnancy & Antenatal Care
- Prescribing
- Private Letters & Medical Reports Protocol
- Procurement guidelines – buying/repairing equipment and items
- Projects & Audits
- Removing Patients from the Practice List
- Requesting Information – Subject Access Requests (SARs)
- Rooms – equipment check
- Safeguarding – Adult Protection, Domestic Violence, MARAC & PREVENT
- Safeguarding – Child Protection
- Scanning & Letters Protocol
- Serious Untoward Incidents – reporting & risk management
- Services to Registered & Non-registered Patients
- Severe weather – maintaining business continuity
- Sick/Absent Doctor – what to do, priorities and finding a locum
- Significant Event Analysis (SEA)
- Staff Disciplinary & Dismissal Procedure
- Staff Training & Certification Matrix
- Task Messages for bloods, investigations, medications etc
- Tasks Protocol – allocation, timescales etc.
- Telephone Consultations
- Using Internet & Email at Work
- Whistleblowing – informing others about your concerns over another member of staff
BRADFORD & AIREDALE CCG TRUST
ashcroft surgery,
bradford
Newlands Way, Eccleshill, Bradford, BD10 0JE, West Yorkshire, UK
Useful Numbers
- CALL 111 – open 24 hours for help with medical problems of short duration and sudden onset
- ANY LOCAL PHARMACIST for good advice about medicines, minor illness
- DISTRICT NURSES: 01274 256 131 for wounds, dressings, elderly people
- HEALTH VISITORS: 01274 221 223 for advice about babies and children
- MIDWIVES: 01274 623 952 if you’re pregnant
- National Coronavirus Support Line 0333 880 6619
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Our Mission Statement
At Ashcroft Surgery, we simply believe in trying to do the 'right' thing. The right thing for our patients, our staff, our local community, the city, the region, the nation and the world.
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Contact Us
Do you have a COMPLIMENT, COMPLAINT or SUGGESTION? Then we would like to hear from you. Use the email address below. However, please do not email prescription requests or medical advice or appointments through this email address. Expected response time = 7 days.
B83062.ashcroftsurgery@nhs.net